Kylie Jenner has responded to her business’ failing grade

Kylie Jenner received backlash when word got out that the Better Business Bureau served up an “F” rating for her company, Kylie Cosmetics. Over 100 complaints from customers included issues with the packages being stolen as well as problems with product and service. To appease her fans and customers, Kylie released a statement addressing the BBB rating on her website and Instagram.

facts! No F over here. I'm here and I'm listening to you guys and I hear you on the shipping!! Working on lowering domestic shipping OR doing some special free shipping days! I will keep you updated x

A photo posted by Kylie Cosmetics (@kyliecosmetics) on Jul 6, 2016 at 10:22am PDT

In the post, she states that the BBB reassessed the issues and changed the rating. “I’ve sold millions of lip kits and any complaint we’ve received to date has been addressed in a timely manner,” she wrote before adding, “I’m sick and tired of people coming for my business. I love everything about Kylie Cosmetics and I will do anything in my power to protect and improve it every day and make you guys happy.” In the caption, Kylie added a note about possibly lowering the cost of domestic shipping (which is currently at a flat rate of $8.95) or offering special free shipping days.